To request a return, kindly write to our Customer Care at firstname.lastname@example.org
Please use the format below or alternatively you can download our return form and send it to us.
Once the return request is submitted, our friendly Customer Care Professional will be in touch with you within 1-2 working days to arrange a pick-up date and time. Do take note that returns without authorization will not be accepted. This is including returns mailed to our corporate office directly.
Do ensure you’ve received the product(s) in the first place. Orders that are still in transit not allowed to request for return.
Please refer to our return policy for more information.
**In view of the circuit breaker situation, our store returns are currently halted. As such, we are implementing a free return pick up service for this period which you can request for through writing into our customer service at email@example.com