Why is my order delayed?
Our typical delivery time is 1-3 working days and it is our priority to fulfill your order as soon as possible. It is not our standard to surpass the delivery timeframe; however, if it gets delayed more than 4 working days, please contact us to follow up with our fulfillment partners.
Peak sale seasons that may lead to delayed fulfillment are CNY, 9.9,10.10, 11.11, Black Friday, Cyber Monday, 12.12, Christmas, and New Year sales.
What should I do if my delivery or return drop off failed?
We really hope that this is not the case, however in a situation where your delivery or return drop off did not happen, you may contact Urban Fox for scheduling at:
Urban Fox Website: https://dp.urbanfox.asia/
Urban Fox Tracking: https://dp.urbanfox.asia/p/public/tracking?t_id=
Urban Fox Hotline: +65 6476 7472
Urban Fox Email: firstname.lastname@example.org